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Terms of Sale

INNSTORE S.R.L. has a registered office at via Ippolito Nievo, 61-00153 – Rome

Rome Companies Register n°: RM-REA number 1414645

INNSTORE Srl is the owner of the site www.cantinacastelloducale.com.

 

TERMS ACCEPTANCE

The contract between INNSTORE S.R.L. and the Customer shall be concluded with the acceptance, even partial, by INNSTORE SRL . This acceptance is automatic, unless otherwise communicated to the client. By placing an order in the prescribed way, the Customer declares he hasread all the information provided to him during the purchase process, and accept the terms and conditions and payment transcribed below.

If the customer is a consumer, after the online purchase procedure,he  will print or save an electronic copy but keep these general conditions of sale, subject to the requirements of Art. 3 and 4 of Decree No. 185/1999 on distance selling.

The Customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance, even partial, of an order.

 

HOW TO BUY

The Customer may only purchase products in the electronic catalog of INNSTORE SRL at the time the order and viewable online at (URL) www.cantinacastelloducale.com, as described in the relevant data sheets.

The minimum order for purchase of 6 bottiglie.L’ordine maximum can not exceed 50 Kg.For othe quantities e please contact the company at the number +39  0824-970160 or email:info@canticastelloducale.com.

 

The correct order is confirmed by INNSTORE SRL by a reply by e-mail, sent to the email address supplied by the customer. This confirmation message will include the order number to be used in any further communication with INNSTORE SRL . The message contains all the data entered by the customer who agrees to verify the correctness and communicate any mistake, as described in this document. The missing data is not marked as mandatory without prejudice to the right of the Customer to fulfill the request.

In the case of non-acceptance, INNSTORE SRL provides notification to the customer.

INNSTORE S.R.L. delivers its products exclusively in Italy and the European Union.

 

After purchasing  goods with credit card payment (Visa, Mastercard), together with the completion of the online transaction, the  bank will authorize only the amount of your purchase .

 

In the event of cancellation, either by the Customer or in the event of non-acceptance of the same by di INNSTORE Srl, the cancellation of the transaction and release the amount involved  will be required from INNSTORE SRL. The timing of release for certain types of cards, depend exclusively form the banking system and can be up to their maturity (24 days from the date of authorization). After the cancellation of the transaction, under any circumstances INNSTORE SRL be liable for any damages, direct or indirect, caused by delayed-release by the banking system.

 

At any time, during the purchase process, INNSTORE SRL is able to know information about the buyer’s credit card, transmitted through secure connection. No INNSTORE S.R.L. archive retain such information. In any event ,INNSTORE S.R.L. can be held responsible for any fraudulent use of credit cards by third parties, upon payment for purchases on www.cantinacastelloducale.com

 

CASH ON DELIVERY

In case of payment on delivery, it shall be made only with cash made ​​to the courier who delivers the goods (checks will not be accepted). The notification of the courier will be provided on the site. Nothing more than what is stated in the order will be due by the customer. The service fee for cash on delivery is € 6.00 with the exception of special offers for which the release of this cost

 

DIRECT BANK TRANSFER

In case of payment by bank transfer in advance, the customer order will be kept until receipt of proof of payment, to be sent to INNSTORE SRL (by fax or e-mail) no later than 3 working days from the date of acceptance.

The order will be send only after  crediting INNSTORE SRL ,in 7 working days from the date of acceptance.Beside those limits, the order will be automatically canceled.

The purpose of the bank transfer must contain:

-order number;

-date of the order;

-name and surname of the customer.

 

Bank details

INNSTORE SRL

CARIPARMA AG.23 ROME

C / C No. 352899/06

IBAN IT86 X062 3003 3260 0003 5289 906

BIC. CRPPIT2P456

ABI 06230

CAB 03326

DELIVERY OPTION AND CHARGES

INNSTORE S.R.L. can only accept orders for delivery in Italian territory and the European Community.

For every order placed on www.cantincastelloducale.com, INNSTORE SRL issue an invoice for the shipped Products, sending it in support of the same. For the issuance of the invoice, INNSTORE Srl relates to the informations provided by the Customer. After the issue,no bill  change will be possible.

The contribution charges for the customer depends on the quantity purchased ,with the exception of special packages we offer. For foreign orders INNSTORE S.R.L. will communicate the terms and conditions depending on the country of destination of the goods.

The contribution expense is explained clearly in the order process. Payment for the goods by the customer will be using the method chosen when ordering. Nothing is due from the Customer with respect to the total shown at the end of the purchase process.

No responsibility can be attributed to INNSTORE SRL in case of delay in the order or delivery of the order.

The wine will travel safe secure containers that will preserve the wine from shock and temperature changes.

The orders include a minimum of 6 bottles.The bottle divisions arequotes in kg:

DATI IN KG!!!

Orders are shipped within 24 hours (excluding Saturdays, Sundays and holidays in general),after the customer payment. Delivery is guaranteed within 24/48 hours – for shipments to Italy Continental, and within 72 hours for shipment into the Islands.

Unless otherwise specified by the customer, delivery refers to the street level. Upon delivery of the goods by the carrier, the customer is required to check:

that the number of boxes is the same as indicated in the transport document;

The packaging is not damaged, or wet or otherwise altered, including the sealing materials (tape or metal).

Any damage or mismatch for  number of items or information must be immediately reported to the carrier who’s making the delivery. The Customer may withdraw the goods signing the bill “SUBJECT TO INSPECTION” in this way can control the content and inform INNSTORE SRLabout the goods status . Once signed the document, the customer can not make any objection on the external characteristic of the delivered goods.

Any problems concerning the physical, correspondence or completeness of the products received must be reported within 7 days from delivery, as provided herein.

Ifthe customer should fail to collect within 5 working days of material in storage at the warehouses of the courier because of repeated inability to deliver to the address specified by the Customer, the order will be automatically canceled.

 

RIGHT OF WITHDRAWAL

The customer has the right to cancel the contract without penalty and without giving any reason, at any time, fairly and in good faith, upon written or oral communication to be sent a INNSTORE SRL. . In this communication the customer must indicate the goods for which he intends to exercise the right of withdrawal. INNSTORE SRL. will withdraw the goods in the manner and  the time agreed in advance with the customer, saving the waiver of the repayment.

PRIVACY

The personal information requested under the order are collected and processed using cyber to meet the expressed demands of the customer and will not under any circumstances and no license to third parties. We also inform the customer’s personal data are specifically assigned to our employees. INNSTORE Srl guarantees to  its customers the respect of rules on the processing personal data covered by the Privacy Code referred to in Legislative Decree 196/2003.

In addition, the customer data may also be processed for activities relating to order fulfillment by third parties, who will act as independent data processing: for example but not limited to, the banks of issue of credit cards, a company carrying on activities to protect the credit. Although not expressly stated, these parties will also have to provide specific information about the treatments they carry out.

the data  Holder is INNSTORE SRL, Via Ippolito Nievo, 61 -00153 – Rome.

 

COMPLAINTS

Any complaint must be addressed to  INNSTORE SRL, Via S. Nicola, 51-82031 -AMOROSI (BN).

APPLICABLE LAW

The contract of sale between the customer and  INNSTORE SRL is concluded in Italy and governed by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, the territorial competence is that of the reference hole of his town of residence; in all other cases, the territorial competence is exclusively that of the Court of Rome.

 

INFORMATIONS

INNSTORE S.R.L.

Via Ippolito Nievo, 61-00153 ROMA

Via S. Nicola, 51 -82031 Amorosi (BN)

tel. 0824-970160

R.E.A. RM-1414645, tax code and registration number 03637820618

www.cantinacastelloducale.com

SECURE PAYMENTS

ReportING the number of credit cards on the Internet today is increasingly safety.Iff you really do not trust, do not give up shopping on our site, we will trust in you, and with a small charge you can pay cash! When ordering, please include a phone number so we can contact you to get further confirmation on the accuracy of your request.If you wish, you can choose the payment method bank transfer in advance. In this case you will be asked for the details (sender bank and no. CRO) before the goods shipment.